Announcement: PeopleCert self-paced eLearning ITIL modules now available

ITSM Malta
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ITSM Malta is a PeopleCert Accredited Training Organisation (ATO) for ITIL® 

Transform Your Service Management Capabilities

Transform Your Service Management CapabilitiesTransform Your Service Management CapabilitiesTransform Your Service Management Capabilities
Contact us

ITSM Malta is a PeopleCert Accredited Training Organisation (ATO) for ITIL® 

Transform Your Service Management Capabilities

Transform Your Service Management CapabilitiesTransform Your Service Management CapabilitiesTransform Your Service Management Capabilities
Contact us

About ITSM Malta

Our Mission

"to support individuals and organisations with their journeys to create value in the digital era"

Our Trainers

Each of our trainers has over 28 years of experience in service management with over a decade delivering training to thousands of individuals.

Training

ITSM Malta is the most cost-effective institution for ITIL® training. Pricing apart, our trainers demonstrate committed passion, dedication, and flexibility across specific needs, time zones, and experience levels. We do not deliver training sessions. Rather, we co-create learning experiences.


ITIL® is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. RESILIA™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

eLearning

Discover our catalogue of self-paced ITIL® eLearning modules, making it more convenient and less expensive to boost your or your team's skills.

Learn more

Since 2014 we have been delivering training to people in the service and technology industry, from every corner of the world through live in-class or online means. Our commitment has remained unchanged over these years, and so shall remain. We thank all our clients (corporate and individuals), and all those who support our journey.

Committed to quality

"exceptionally knowledgable"

"recommend it to colleagues and peers"

"exceptionally knowledgable"

Gerald De Giovanni - IT Service Desk Team Leader, Bank of Valletta


Matthew's (tutor) vast ITIL Knowledge and experience as well as his charisma out him in a perfect position to present tihis course. He is exceptionally knowledgable and was able to keep the course interesting despite there being a lot to cover in the 2 days.

"particularly engaging"

"recommend it to colleagues and peers"

"exceptionally knowledgable"

Nazo Megherditchian - Scrum Coordinator, APS Bank


The training session was well-organized and highly informative, thanks to Keith's professional experience in the field. His deep knowledge and real-world insights added value, making the definitions and concepts easy to understand. The interactive sessions were particularly engaging, encour

Nazo Megherditchian - Scrum Coordinator, APS Bank


The training session was well-organized and highly informative, thanks to Keith's professional experience in the field. His deep knowledge and real-world insights added value, making the definitions and concepts easy to understand. The interactive sessions were particularly engaging, encouraging participants to ask questions and share their thoughts.
Surely it was beneficial, practical and enjoyable.


"recommend it to colleagues and peers"

"recommend it to colleagues and peers"

"recommend it to colleagues and peers"

Claire Bonnici - Senior First Line Officer, APS Bank


The ITIL course I attended was highly effective, with clear and concise training delivery, and Keith demonstrated deep expertise, answering questions thoroughly and providing practical real-world examples. The comprehensive course content covered key ITIL aspects, structured logically, a

Claire Bonnici - Senior First Line Officer, APS Bank


The ITIL course I attended was highly effective, with clear and concise training delivery, and Keith demonstrated deep expertise, answering questions thoroughly and providing practical real-world examples. The comprehensive course content covered key ITIL aspects, structured logically, and included helpful supplementary materials. The relevance to my work was high, offering practical tools and principles for immediate application and improvement in efficiency and service quality. Overall, the course was valuable, met my expectations, and I would recommend it to colleagues and peers interested in enhancing their IT service management skills.


"delivered the content professionally"

"delivered the content professionally"

"recommend it to colleagues and peers"

Christian Scicluna - Incident Manager, Betsson


Matthew delivered the content professionally and made themselves available after the training.


"not just read from the presentation"

"delivered the content professionally"

"not just read from the presentation"

Tyanah Graham - Compliance, Bally's


Keith's training was really good, with real world examples and not just read from the presentation which made you want to pay attention to see how you are able to apply it to your own situations.


"professional teaching style"

"delivered the content professionally"

"not just read from the presentation"

Mark Hall - Service Management Analyst, Betsson Group


I want to express my sincere appreciation for the exceptional ITIL v4 Foundation Course delivered by Matthew Catania.  Matthew's depth of knowledge, professional teaching style, and ability to engage the class in healthy discussions made this learning experience truly outstanding.

Matth

Mark Hall - Service Management Analyst, Betsson Group


I want to express my sincere appreciation for the exceptional ITIL v4 Foundation Course delivered by Matthew Catania.  Matthew's depth of knowledge, professional teaching style, and ability to engage the class in healthy discussions made this learning experience truly outstanding.

Matthew's expertise in ITIL was evident throughout the Course.  Complex concepts were presented with clarity and practical examples, making the material easy to understand and follow.  In addition, Matthew's willingness to address questions and guide discussions was highly beneficial to all attendees.

Furthermore, Matthew's demeanour and approachable attitude created a positive learning environment.  Encouraging open discussions and engaging with all participants fostered a collaborative atmosphere that greatly enhanced the learning experience.

To summarize, the ITIL v4 Foundation Course exceeded my expectations.  Matthew's knowledge, teaching approach, and engagement skills were exceptional and significantly contributed to my understanding of ITIL v4 Principles.

Thank you for an enriching and educational experience.


"great delivery"

"ability of the tutor"

"great delivery"

Matthew Zahra - Service Operations Engineer, GiG


very knowledgeable and great delivery of this course

"very helpful"

"ability of the tutor"

"great delivery"

Andrej Wiedermann - Customer Experience Agent, PTL


It was very helpful to get real life examples of the practices as Keith provided

"ability of the tutor"

"ability of the tutor"

"ability of the tutor"

Sammy Ben Tamer - NOC Engineer, Greentube


Appreciated all the support and ability of the tutor, when adapting different answers to questions in order to understand the different concepts and framework.

Frequently Asked Questions

Please reach us at info@itsm-malta.com if you cannot find an answer to your question.

While we can accommodate corporate scheduling requirements, our next public classes are set for April and May 2025, and shall be delivered in-person. You may kindly get in touch with us for more information and detail. We also offer the live-online option as well as self-paced eLearning.

We offer ITIL® Foundation training, both online and in-person. Scheduling is flexible to meet any requirements.


Furthermore we offer a variety of ITIL® eLearning certifications. Please click here for more information. 

ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world. Learn more about here.

The duration of the courses is of 16 hours which can be scheduled across two working days or other as required

There are no pre-requisites. You may kindly get in touch with us so we can gladly assist you with more information if required

Contact Us

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ITSM Malta - co-creating learning experiences

Registration number: C 92846 | VAT: MT26489003

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