ITSM Malta
ITSM Malta

ITIL®4 Training

ITIL®4 Training ITIL®4 Training ITIL®4 Training

Classroom-based and eLearning solutions

Contact Us

Training Offered

About ITSM Malta

Our Mission

Our Mission

Our Mission

ITSM Malta aims to enhance Service knowledge, and certify people across industries, by delivering quality training whether in-person or via eLearning. 

Our Journey

Our Mission

Our Mission

We have certified thousands of human resources across varying industries with repeat clients within the IT sector, finance/banking, gaming, aviation, and beyond.

Our Team

Our Mission

Our Team

Our team of experienced trainers have over 50 years of combined professional and teaching experience in Service Management with a history of delivering training both in Malta, abroad and via live online.

Training Formats and Certification Exams

Professor engaging students during a lecture in a modern classroom.

Classroom-based delivery

With over 12 years experience, we deliver classroom-based ITIL Foundation classes. We accommodate any schedule requirement. Training is delivered in either Maltese or English, depending on the audience. Training may be delivered on site at your premises. 


Contact us for pricing.

eLearning

We offer the entire range of ITIL Practitioner (such as Incident Management, Change Enablement, Service Desk, etc), Specialist, and Strategist as eLearning based on the PeopleCert platform.


Pricing, excluding VAT, as follows:


Foundation - €800

Strategist/Specialist - €1000

Practitioner - €425

Graduate in cap and gown raising diploma in celebration outdoors.

Exams

Exams

All packages are inclusive of a PeopleCert exam voucher redeemable within one year from purchase allowing you to take the exam from anywhere (subject to conditions). 


Take2 option available. 

#

#

#

Client Feedback

Disaster Recovery Manager - BOV

Disaster Recovery Manager - BOV

Disaster Recovery Manager - BOV

Well delivered, and kept the classroom involved. Will definitely recommend.

Incident Manager - Betsson

Disaster Recovery Manager - BOV

Disaster Recovery Manager - BOV

This is the second time I am participating to ITIL training delivered by Matthew. He always has delivered the content professionally and made himself available after the training for any questions or guidelines the classes might have.

Customer Experience Agent - PTL

Disaster Recovery Manager - BOV

Customer Experience Agent - PTL

It was very helpful to get real life examples of the practices as Keith provided.

QA Team Lead - APS Bank

IT Systems Engineer - University of Malta

Customer Experience Agent - PTL

Well delivered session on both days, tutor very knowledgeable and use real life examples that help you understand better. Refreshments and lunch were also great.

IT Systems Engineer - University of Malta

IT Systems Engineer - University of Malta

IT Systems Engineer - University of Malta

I am thoroughly impressed with the experience. The training was exceptionally well-organized and comprehensive, providing a good understanding of ITIL concepts and practices.

The trainer was knowledgeable and engaging, making complex topics easy to understand. The interactive nature of the training, with opportunities for discussion kept me engaged. The resources and materials provided were serving as valuable references for future use.

Overall, this ITIL training has significantly enhanced my understanding of IT service management and equipped me with the tools to implement best practices in my role. I highly recommend this training to anyone looking to improve their ITIL knowledge and skills.

Thank you for an excellent learning experience!

Service Operations Engineer - GiG

IT Systems Engineer - University of Malta

IT Systems Engineer - University of Malta

Thanks to the tutor (very knowledgeable and great delivery of this course).

Copyright © 2025 ITSM Malta - All Rights Reserved.

Email: info@itsm-malta.com

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.


Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept