We deliver ITIL® training for corporate groups or individuals

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who are we?

We’re a group of people passionate about service management. Together we count half a century in real life experiences, initiatives, training and meeting different people throughout our service management ventures.

Our experience is our strongpoint allowing us to breath life into the static study material. The proof to this is our pass rates of over 99% since our first session in 2014.

We’re here to co-create a learning experience sealed with a globally recognized, and much sought-after certificate.

Here’s a list of our achievements so far. Our experience is our clients’ guarantee.

Our first course was delivered in 2014

Over a thousand of certified individuals

Served over 10 different nationalities

Courses delivered online or on-premise according to requirements

99% pass rate obtained by our students

Unlimited flexible schedules to meet client’s needs

We’re living through the 4th Industrial Revolution.

Technologies such as cloud computing, Infrastructure as a Service (IaaS), blockchain, IoT and others, are transforming the way we work, the way we live. Underlying all this, one factor remains an important primary capability: Managing Your IT Services.

Start your journey by certifying your human resources in ITIL®4. We offer flexible training schedules delivered by accredited and experienced trainers.

Our Courses

Our pride is our clients’ feedback supplemented by a successful track record of over 99% exam passes overall. Discover some of their inspiring success reviews.

Excellent training course & instructor. The instructor is very knowledgeable, very helpful and explained everything in a way that made it easy to understand. The material was delivered in a very informative and understandable. The instructor really cared about us as individuals and wanted us to do well. I would highly recommend it.

Mark MicallefTechnical Support Officer

Excellent delivery of the course material by a highly knowledgeable and practical tutor (Matthew Catania). His excellent knowledge and giving real everyday example scenarios made the subject more easier to understand and more interesting. Highly recommended.

Andrew ZammitAssociate Technical Services Officer

I recently attended an ITIL foundation course through ITSM - Malta, which was delivered by Matthew Catania. I enjoyed the course a lot and found Matthew to be very knowledgeable, approachable and highly professional in his approach. The delivery was spot on to a pace which we all followed and kept up with well. I think that the 'real-life' examples were very beneficial. Would definitely recommend to other colleagues and organisations. Many thanks

Lisa VassalloService Desk Mgt / Platform Training

The ITIL Foundation course delivered by ITSM-Malta's lecturers was delivered in an engaging way, linking real-life scenarios to support the material, going into sufficient detail, and covering the material meticulously, yet never in a dull manner. The instructor was always professional, patient, and highly knowledgeable, which ensured that all content was well-understood. Recommended greatly!

Alexei CauchiTechnical Services Officer